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Technical Support Specialist - WFH
Posted 12/06/2023
Full Time
Full Time
Instant Interview Available
Job ID:
CS148890TK
Job Description
Join Our Dynamic Team at Haley Marketing!Are you a natural communicator with a knack for tech solutions? Do you excel at understanding and addressing customer needs? If yes, your search ends here!
About Us:
At Haley Marketing, we're not just another company; we're a team that values creativity, respect, and growth together. We deliver 'WOW' experiences, provide share-worthy service, and constantly seek improvement. We prioritize decisions that benefit our clients, team, and company, fostering a flexible, passionate, and collaborative work environment.
At Haley Marketing, we're not just another company; we're a team that values creativity, respect, and growth together. We deliver 'WOW' experiences, provide share-worthy service, and constantly seek improvement. We prioritize decisions that benefit our clients, team, and company, fostering a flexible, passionate, and collaborative work environment.
Location Requirements:
While we are a remote-first company, we currently only hire in the following states: GA, IL, FL, MI, MN, MO, NJ, NV, NY, OH, PA, TN, and TX.What We Are Looking For:
We are on the hunt for a Customer Support Specialist who is:
While we are a remote-first company, we currently only hire in the following states: GA, IL, FL, MI, MN, MO, NJ, NV, NY, OH, PA, TN, and TX.What We Are Looking For:
We are on the hunt for a Customer Support Specialist who is:
- Excellent in Communication: Articulate and clear in both verbal and written forms, adept at understanding and responding to client queries and concerns.
- A Proficient Problem Solver: Skilled in identifying issues and generating effective solutions promptly and efficiently.
- Technologically Savvy: Comfortable with the latest technology, and able to leverage it to enhance customer experience and resolve issues.
- Customer-Centric: Focused on understanding and prioritizing customer needs, ensuring a positive experience with our services.
Your Role:
As a Customer Support Specialist, you will:
As a Customer Support Specialist, you will:
- Address and resolve customer support tickets with efficiency and empathy.
- Conduct thorough quality checks on new websites and marketing materials.
- Provide training to clients and internal teams, including live Zoom sessions and creating resourceful training materials.
- Manage short-term SaaS projects and miscellaneous tasks, ensuring successful and timely completion.
Why Join Us?
- Be a part of a growing team that values your contribution and personal growth.
- Enjoy the flexibility of a remote-first work environment, with opportunities available in specific states.
- Make a real difference in client satisfaction and experience.
- Voted one of Western New York's Best Places to Work in 2024.
Apply Today!
If you are ready to take on this exciting role and join our team of dedicated professionals, we would love to hear from you. Apply now and let's grow together!
If you are ready to take on this exciting role and join our team of dedicated professionals, we would love to hear from you. Apply now and let's grow together!
Additional Information
What else does Haley Marketing offer?
Great projects, great clients, great co-workers, and no, we're not biased at all. We offer a strong compensation package that includes health insurance, 401K with match, profit sharing, and NO micro-management. We also have a terrific, casual culture where your opinion and ideas matter!
While we are a remote first company, we currently only hire in the following states: GA, IL, MI, MN, MO, NJ, NV, NY, OH, PA, TN and TX.
At Haley Marketing, we live by six core values. You can check them out here: https://www.haleymarketing.com/why-haley/our-philosophy/.
If our values resonate with you, then it’s time to Apply Now!
Meet Your Recruiter
Susan Murphy
Sr. Staffing Manager & Recruitment Specialist
Susan is a seasoned recruiter with a wealth of experience spanning over a decade in the industry. With a passion for connecting talented individuals with rewarding career opportunities, Susan has established herself as a trusted and influential figure in the recruitment landscape. Over the course of her career, she has honed her expertise in sourcing, screening, and placing candidates across various industries and sectors. Susan's commitment to excellence, coupled with her strong interpersonal skills and strategic approach, has enabled her to forge lasting relationships with both clients and candidates alike. Her track record of success and dedication to making meaningful connections have solidified her reputation as a top-tier recruiter who consistently delivers exceptional results.
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