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Customer Support Specialist - WFH

Buffalo, NY 14231 | Fully Remote

Posted: 10/29/2023 Employment Type: Full Time Category: HR/Operations Job Number: S-236 Pay Rate: $40,000-$42,000

Job Description

Would you like to work with a growing team in a company that cares about you and your work-life balance?

Are you looking for a position that offers variety and the satisfaction of making a difference to our clients?

(Oh yeah, we are a REMOTE-FIRST COMPANY)

Do you want to work in an environment where your tech savvy and ability to stay calm under pressure and solve problems are valued?

Yes? Then we need to meet! 

Haley Marketing is looking for a client support rock star to join our Success team. In this individual contributor role, you’ll perform a variety of functions to support our external and internal clients.

Key Responsibilities

  • Help desk. Triage and resolve incoming support tickets.
  • Quality Control. QC new websites before they go live. Proof copy on marketing materials and websites.
  • Training. Conduct client and internal training via live Zoom training sessions. Create written and recorded training materials.
  • Project Management. Manage short-term client SaaS and misc. projects, ensuring timely go live.

Job Requirements

Minimum requirements

  • Proficient with Microsoft Office, including Outlook, Word, and Excel. WordPress experience a plus!
  • Comfortable talking and presenting on both phone and video.
  • Self-directed, motivated, and able to work without constant supervision.
  • Detail-oriented and extremely organized
  • Strong interest in personal development and contributing to a positive work environment.
  • Enthusiastic and excited to help people. Motivated to provide excellent service

The best candidates will have…

  • 1+ year customer/technical service experience in a help desk environment
  • Experience or education in marketing or website technology
  • Knowledge of recruiting or staffing industry

Additional Information

What else does Haley Marketing offer?

Great projects, great clients, great co-workers, and no, we're not biased at all. We offer a strong compensation package that includes health insurance, 401K with match, profit sharing, and NO micro-management. We also have a terrific, casual culture where your opinion and ideas matter!

While we are a remote first company, we currently only hire in the following states: GA, IL, MI, MN, MO, NJ, NV, NY, OH, PA, TN and TX.

At Haley Marketing, we live by six core values. You can check them out here: https://www.haleymarketing.com/why-haley/our-philosophy/.

If our values resonate with you, then it’s time to Apply Now!

Meet Your Recruiter

recruiter-banner-image

Susan Murphy
Sales Manager

Susan is a seasoned recruiter with a wealth of experience spanning over a decade in the industry. With a passion for connecting talented individuals with rewarding career opportunities, Susan has established herself as a trusted and influential figure in the recruitment landscape. Over the course of her career, she has honed her expertise in sourcing, screening, and placing candidates across various industries and sectors. Susan's commitment to excellence, coupled with her strong interpersonal skills and strategic approach, has enabled her to forge lasting relationships with both clients and candidates alike. Her track record of success and dedication to making meaningful connections have solidified her reputation as a top-tier recruiter who consistently delivers exceptional results.

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About Buffalo, NY

Discover your next career opportunity in the vibrant city of Buffalo, New York! Unlock growth and success in the 'Queen City' as you explore our job listings. Buffalo boasts a diverse job market, with industries ranging from healthcare to technology, offering endless possibilities for career advancement. Immerse yourself in the rich culture and history of Buffalo, home to iconic landmarks like Niagara Falls, the Albright-Knox Art Gallery, Shea's Performing Arts Center, and the Buffalo Bills and Buffalo Sabres. Indulge in the famous Buffalo wings, while enjoying the charming neighborhoods and picturesque waterfront. Join us in seizing the exciting career prospects Buffalo has to offer!

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